Terms and Conditions

Orders

Orders & Enquiries

Osteotec Ltd.
9 Silver Business Park
Airfield Way
Christchurch
Dorset
BH23 3TA

Tel: +44 (0) 1202 487 885
Fax: +44 (0) 1202 487886
Email: sales@osteotec.co.uk

Orders will not be considered to be accepted until confirmed by an authorised Osteotec representative.

The Customer is responsible for ensuring that the terms of any order placed are accurate and will provide any relevant information relating to the products or services within a reasonable time scale to allow Osteotec Ltd to carry out the agreement in accordance with its terms.

Orders that have been accepted by Osteotec Ltd may not be cancelled by the customer unless written agreement has been given.

Orders below £1000 will incur a delivery charge. For the most up to date price please enquire with our customer services team. No charge for standard delivery will be made on orders over £1000.

Price & Payment

All prices quoted are exclusive of VAT.
Payment will be made by the customer within 30 days of the issue of the invoice unless otherwise agreed in writing by an authorised Osteotec representative.

Deliveries & Returns

Delivery

Orders received at the office by 4:00pm will normally be delivered the next day.

Special Delivery Charges

Normal delivery is 1-2 working days. Special deliveries are charged at the following rate:

Next day before 9.00am     Price On Application
Next day before 12 noon    Price On Application
Saturday delivery                Price On Application

Same day delivery may be possible but will incur much higher charges as the products and or instruments will have to be sent by taxi. The charge levied is taken from the charge per mile given by the taxi company.
Dates quoted for delivery are approximate and the company will not accept loss caused by late or non-delivery.
Any claims by the customer for non-delivery of agreed urgent delivery orders must be notified to Osteotec Ltd in writing within 7 days of when the agreed delivery was due. Any claims for damage or short delivery must be made in writing within 3 days of receipt of the order.
Risk of damage or loss passes to the customer at the time of delivery.

Returns

Products may not be returned without written consent from Osteotec Ltd. No prescriptive, special, modified, discontinued, unsterile, opened, damaged or defaced products or consumables may be returned. Products accepted for return are subject to a handling fee of 20% of the price of the order exclusive of VAT.
All costs of returning the product to Ostoetec will be borne by the customer. Products are returned at the risk of the customer and any damage caused in transit will be charged to the customer. All returned products must be accompanied by the original packaging and packing note with the reason for the return of the products.
All returned products must be returned within 7 days of the date of the original order.
All explanted or contaminated implants, soiled products and loan kits must be returned with the appropriate decontamination certification and in accordance with relevant regulatory requirements. Osteotec Ltd reserves the right to charge for processing in accordance with regulatory requirements if such implants, consumables or products are not decontaminated in accordance with regulatory requirement.

Customer Obligations

The customer will use and maintain the products and instruments in accordance with specifications issued by Osteotec Ltd.
The customer is responsible for complying with all regulatory requirements applicable to them.

Our Terms & Conditions

 

Terms & Conditions for Loan Kits

Loan kits are charged on a sale or return basis.
Kit charges are per procedure and any subsequent replenishment will carry an additional charge.
Wherever possible we will deliver kits on the morning before the scheduled procedure. Collection will be made within 2 days of the original operation date specified.
It is the customer’s responsibility to ensure that all kits are ready for collection and returned in the original outer packaging in which they were delivered, following any instructions provided and using the enclosed address labels. Any damage will be invoiced.
It is the customer’s responsibility to clean, sterilise and decontaminate all instruments according to current legislation and ensure a valid certificate of decontamination is completed and returned to Osteotec Ltd. Any items returned dirty or without a valid certificate of decontamination will be decontaminated by Osteotec Ltd and an additional charge equivalent to that of our loan charge rate will be made.
We aim to provide all our loan kits complete, however, on the rare occasions when this isn’t possible, we will highlight any missing items on the checklists provided.
Any items not reported as missing upon receipt and or prior to return or not returned to Osteotec Ltd will be charged at list price.
A hire charge is payable on all kits returned to Osteotec Ltd unused.